Friday, January 31, 2025

BMI - Part 2 / Way.com / GlobalAirportParking.com


This is a follow-up to my post of a crooked business in Orlando.

Joe's Blog: BMI Airport Parking Orlando - Orange MCO Airport Parking - Fabian Pourrain


When I booked my reservation BMI had really good reviews on the site way.com. They also had good reviews on GlobalAirportParking.com. I found that both sites are censoring reviews though. There is not a single bad review on either and I have been unable to comment. On Yelp and Google there's nothing but bad reviews about cars being stolen, having animals in them, the odometer going up while they were gone, etc. 

It's been about a year and a half since I had my experience at BMI and when Fabian didn't show up in court I started looking into it. I tried again to leave a review on way.com and it wouldn't post. The next day I get a call from BMI. This is after 18 months of them hanging up on me, not picking up, making excuses about Fabian traveling, etc. So I pick up and they were calling because of my review on way.com that didn't post. I gave them the same curtesy they gave me and eventually hung up. They tried calling me back twice after.

After this I decided to contact way.com to see why they are censoring reviews. The entire e-mail thread is below. They have a symbiotic relationship with BMI, now Orange MCO Airport Parking. They want business so they only allow positive comments and with the negative ones they just pass them on to the lot so they can call and harass their customers. They accept no responsibility for the businesses they deal with, even though they are the ones promoting them and hiding their bad deals. Their response to me was absolutely insane. 


Don't take my word for it though. Read below and decide for yourself.

 










From: Joseph Alves <>
Sent: Friday, January 31, 2025 10:55 AM
To: support@wayportal811.zohodesk.com <support@wayportal811.zohodesk.com>
Subject: Re: Re:[## 1371832 ##] Confirmation #: OGI28856383 / BMI Smart Parking
 
I didn't ask you to take care of the situation. I asked you to stop censoring reviews.

It's OK I understand. Your website cannot be trusted. People go to you looking for a place to park their lot and you don't allow honest reviews. You are therefore just as guilty as BMI for what is going on there. I will pass this information onto the BBB, State Attorney General, and Channel 9 news. 

Thanks for nothing.

From: way <support@wayportal811.zohodesk.com>
Sent: Thursday, January 30, 2025 8:56 PM
To: Joseph Alves <>
Subject: Re:[## 1371832 ##] Confirmation #: OGI28856383 / BMI Smart Parking
 
Hi,

I really understood the situation sir.

But as a website team we can tell the parking lot that our customers are having issues with their parking lot.
But this actual situation must be taken care by the parking lot only.

Kindly please understand our situation also. that's why I informed you that we will also be sending an email to the parking lot regarding the same situation and they should take care of this situation.

Thanks and Regards,

Trevor
Customer Success 

---- on Thu, 30 Jan 2025 17:50:05 -0800 "Joseph Alves"<> wrote ----
So you’ll be sending an email to them so they can call and harass me, which they already did, but you won’t let me post a negative review.

Positive reviews get posted, negative do not. Got it. I’m sending this to the BBB. Your reviews are a disservice to your customers.
From: way <support@wayportal811.zohodesk.com>
Sent: Thursday, January 30, 2025 8:46:36 PM
To: Joseph Alves <>
Subject: Re:[## 1371832 ##] Confirmation #: OGI28856383 / BMI Smart Parking
 
Hi,

Thank you for contacting Us!

I clearly understood what you mean. To let you know that the parking lot is not physically operated by us, Because we are just the website team and we are listing different parking lots on our website for customers to find which one do they like and can book the same lot. But in this situation what we can do is that. We will be sending an email to the parking lot about the same issue and will tell them this should be taken care of.
That's why I have already mentioned you in the last email as well.

If you have any concerns regarding this I can provide the parking lot phone number and you can please escalate the same issue to them as well from your side.
Still you booked from our website and you are a valuable customer to us, That's why I informed you that we will also be sending an email to the parking lot regarding the same situation.

If you have any query regarding this please let us know.

Thanks and Regards,

Trevor
Customer Success 







---- on Thu, 30 Jan 2025 16:16:56 -0800 "Joseph Alves"<> wrote ----
That coupon is worthless as are these words. I will never park my car again after this, I will just uber.

If you want to make things right you’ll allow my review as well as other honest reviews. It’s very clear by the reviews on your site vs Google and yelp that you are suppressing the truth and enabling these criminals. Look at the news stories I attached. This wasn’t one bad experience. The cops are out there constantly for stolen cars, missing cars, etc. BMI leaves the keys in the cars, and sometimes in the door. 

You all need to do better. I have complained about your reviews to the BBB and will be bringing it up with our state AG as well. You are not allowing people to share their experience and it’s criminal. 
From: way <support@wayportal811.zohodesk.com>
Sent: Thursday, January 30, 2025 6:47:10 PM
To: Joseph Alves <>
Subject: Re:[## 1371832 ##] Confirmation #: OGI28856383 / BMI Smart Parking
 
Hi Joseph,

Greetings from Way.com!

We are sorry that you had such an unpleasant encounter with our partner. We try to make our customers’ experience easy and enjoyable, and we hold our parking lots to a very high standard. In this case, we clearly fell short.

We will do everything we can to make sure this doesn’t happen again.

We’d also like to make it up to you by offering a 10% discount on your next reservation. Here’s a coupon code 25BLUE, which you can use in your future reservation with us.                                           

Once again, I apologize for our failure to serve you well. Thanks so much for letting us know. Your feedback is valuable to us.

For the best customer experience, download our app to browse offers, manage your orders and to learn how to earn (or start earning) cash back on your gas purchases!

https://waysupport.page.link/55q2



Thanks and best regards,

Trevor

Customer Success





---- on Thu, 30 Jan 2025 13:33:19 -0800 "Joseph Alves"<> wrote ----
I wanted to let you know I am deeply dissatisfied with your service. I booked with BMI smart parking in 2022 because your site has 4.6 star rating for them, all positive. What I didn't know is that they are all censored and fake. Yelp and Google both have them at a 1 star rating with rants about all the illegal activity going on at BMI. This lot was on Channel 9 news twice, and is about to be a third time. People are angry and the fact that your website has censored legit reviews and elevated a crooked company is putting you in a bad light. I have tried three times to post a review. I was a paying customer, it's only fair.

Since you all want to play this game I am going to bring up your website when Channel 9 interviews me again and tell everyone how it cannot be trusted. I tried chatting with your support earlier and they ghosted me after I explained the situation. So if you all want to play this game it's gloves off. I've also reported BMI to the Florida State Attorney General and I'll be adding a complaint about way.com if something isn't fixed fast.

Here are the two videos of the business you are allowing fake reviews for.








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